American Home Shield Review

Regardless if you’re a homeowner, homebuyer or home seller, this review will help you  choose the right home warranty service provider. Why this one? There are many American Home Shield reviews available on the internet, but this review will be detailed and accurate while still remaining concise and not overloading you with needless info. This AHS review outlines the most important aspects that you will need to make a decision on whether this home warranty is the best choice for you and your home.

Some Quick Facts

American Home Shield is a veteran on the home warranty market. The company was founded in 1971 with the headquarters in Memphis, which means that it has been in business for almost 50 years. Today, this home warranty company serves more than 2,000,000 customers in 49 different states. American Home Shield has three sister companies; Landmark Home Warranty, Home Security of America, and OneGuard Home Warranties.

American Home Shield is one of the biggest and oldest companies in the industry and works with over 15,000 independent contractors in the U.S. This company values customer service and puts clients first, working with the American Arbitration Association to resolve disputes. American Home Shield is an award-winning company – it has won the “Women’s Choice” Award and “Best in Service” Award.

How Much Does It Cost?

According to the American Home Shield sample contract, the homeowner pays a predetermined service call fee to the contractor, who will diagnose the problem with the failed system or appliance. The service call fee is $75 – $125. As per usual within the industry, the more expensive your plan, the cheaper the deductible.

When it comes to the cost of services of this company, the pricing is flexible and depends on what you want to cover – home systems, appliances only, or both. If you only want to cover your home systems, it will cost you $35 – $50 per month and the plan will include heating and air conditioning, ductwork, electrical, plumbing, and water heater. The appliances plan costs about the same and guarantees the coverage of your dishwasher, dryer, food center, free-standing ice maker, microwave, oven, refrigerator, trash compactor, and washer. The most cost efficient plan, of course, is a combo plan, which includes everything in the systems and appliance plans and is cheaper than buying the two separate plans.

What Are Their Terms of Service?

This American Home Shield Warranty review summarizes the important points of the Terms and Conditions because the transparency of this information is one of the most important things to consider when choosing a home warranty company. If you choose American Home Shield, you can request 24/7 service online and the company will assign a professional to diagnose the problem and offer a solution.

Like most home warranties, this one also has an automatic policy renewal – it means that the American Home Shield contract will be renewed automatically unless canceled. In case any of the home systems or appliances need repairs, you only have one day to make a service request, so it’s best to notify the company without delay. The repairs are usually performed within 2 business days. Unfortunately, the length of the waiting period is among the most popular American Home Shield complaints. However, more urgent repairs can be provided quicker if necessary.

One way that American Home Shield stands out in the industry is by offering free contract transfers. In case you sell your house and want to transfer the warranty to the new owner, you will not have to pay a transfer fee.

What Do Other People Have to Say?

It is always worth clearing up the experiences of the customers of the home warranty provider you are looking to buy from. American Home Shield warranty reviews are mixed. The highest rating American Home Shield has received is on Google Reviews at 4.4 stars out of 5. However, the company’s score on Yelp is only 1 out of 5. Also, the American Home Shield BBB rating is 2.2 out of 5, which is a relatively low grade.

The Bottom Line

American Home Shield is a well-established company with over two million clients. Homeowners who are looking to have only appliances and home systems covered without paying extra money should consider this company when looking for a reliable home warranty provider. However, if you want to have the full coverage and don’t want to limit yourself – American Home Shield is also right for you.

More Home Warranty Company Reviews